Terms of Service
Please read these terms carefully before using our translation services.
1. Agreement to Terms
By accessing and using our translation services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services. The materials contained in this website are protected by applicable copyright and trademark law.
2. Services Description
We provide professional translation services including:
- Certified translation services for official documents
- Standard translation with certified stamps and signatures
- Notarization services (when requested)
- Express and standard delivery options
- Digital and physical document delivery
3. User Account and Responsibilities
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring you have the right to share documents you upload
- Providing accurate contact and billing information
4. Payment Terms
All prices are displayed in USD. Payment is required before translation work begins. We accept major credit cards and other payment methods as displayed on our website. Prices are subject to change, but changes will not affect orders already placed.
5. Refund Policy
Refunds are available if we fail to deliver the translation within the agreed timeframe or if there are significant quality issues. Refund requests must be submitted within 7 days of delivery. Partial refunds may be issued for minor corrections.
6. Quality Guarantee
We guarantee:
- Professional, certified translations accepted by USCIS
- Accurate translation by qualified translators
- Free revisions for errors in translation
- Official certification stamp and signature
- Compliance with legal requirements
- Confidentiality of all documents
7. Delivery Terms
We offer multiple delivery options:
- Express delivery: 5 hours for urgent orders
- Standard delivery: 48 hours for regular orders
- Digital delivery via email (PDF format)
- Physical delivery via courier or postal service (additional fees apply)
- Delivery times start after payment confirmation
8. Confidentiality
We treat all documents with strict confidentiality. Your documents are only shared with assigned translators under confidentiality agreements. We do not share, sell, or distribute your documents to third parties without your explicit consent.
9. Intellectual Property
You retain all rights to your original documents. We retain rights to the translation work performed. You may use the translation for its intended purpose but may not resell or redistribute our translation services.
10. Limitation of Liability
While we strive for accuracy and quality in all translations, we cannot be held liable for:
- Decisions made by government agencies or third parties regarding translated documents
- Delays caused by factors outside our control (courier services, postal delays)
- Losses resulting from incorrect information provided by the client
- Consequential or indirect damages arising from the use of our services
Our total liability shall not exceed the amount paid for the specific translation service in question.
11. Cancellation Policy
You may cancel your order before work begins for a full refund. Once translation work has started, cancellations are subject to a fee based on work completed. Express orders cannot be cancelled once accepted.
12. Revisions
We offer free revisions for translation errors. Revisions requested due to changes in the source document or new requirements may incur additional fees. All revision requests must be made within 30 days of delivery.
13. Prohibited Uses
You may not use our services for:
- Any unlawful purpose or in violation of any laws
- Fraudulent or deceptive practices
- Uploading documents containing malware or viruses
- Infringing on intellectual property rights of others
- Harassing, abusing, or threatening our staff
- Attempting to gain unauthorized access to our systems
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which our company is registered, without regard to its conflict of law provisions.
15. Dispute Resolution
Any disputes arising from these terms or our services will first be addressed through good faith negotiations. If unresolved, disputes may be submitted to binding arbitration or small claims court.
16. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.
17. Contact Information
If you have any questions about these Terms of Service, please contact us:
18. Severability and Entire Agreement
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and our company regarding the use of our services, superseding any prior agreements.