Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.
1. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, and contact information
- Account credentials
- Documents and files uploaded for translation services
- Payment information (processed securely through third-party payment providers)
- Communication preferences and correspondence with us
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our translation services
- Process your orders and manage your account
- Send you service-related notifications and updates
- Respond to your comments, questions, and customer service requests
- Protect against fraudulent or illegal activity
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With professional translators working on your projects (under strict confidentiality agreements)
- With service providers who assist us in operating our website and conducting our business
- When required by law or to protect our rights and safety
- With your explicit consent
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure storage systems, and regular security assessments.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Translation documents are retained according to our service agreement terms.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict certain processing of your data
- Withdraw consent at any time (where processing is based on consent)
- Request data portability
7. Cookies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
10. International Transfers
Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
13. GDPR Compliance (For EU Users)
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):
- The right to be informed about how your data is used
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision-making and profiling
14. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information is collected
- The right to know whether personal information is sold or disclosed
- The right to say no to the sale of personal information
- The right to access your personal information
- The right to equal service and price
- The right to request deletion of personal information